This is a workbook which focuses upon the skills required by managers. It covers a comprehensive range of topics including learning and self development, managing and participating in meetings, dealing with harassment, managing crises and generating strategy. Each chapter includes a discussion of the main ideas and concepts, case study material, exercises including role play simulations and further reading. A tutor's manual of notes and guidance is available to accompany the workbook. This work is intended for postgraduate courses, particularly MBA, post-experience and short courses in Management, and final year undergraduates on management courses. It should also be of use to professional managers.