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Crisis Management By Apology Keith Michael Hearit

Crisis Management By Apology By Keith Michael Hearit

Crisis Management By Apology by Keith Michael Hearit


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Summary

This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individu

Crisis Management By Apology Summary

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing by Keith Michael Hearit

This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.

The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.

Crisis Management By Apology Reviews

This volume, a scholarly treatment of the growing tendency for organizations and public figures to apologize publicly, is a welcome attempt by Hearit to synthesize research from rhetoric, philosophy, management, and psychology. Highly recommended.
-CHOICE

About Keith Michael Hearit

Keith Michael Hearit

Table of Contents

Contents: Preface. Introduction. Apologia, Social Drama, and Public Ritual. Legality and Liability. Apologetic Ethics (written with Sandra L. Borden). Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities. Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits. Institutional Apologies: Institutional, Religious, and Governmental. Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism.

Additional information

NLS9780805837896
9780805837896
0805837892
Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing by Keith Michael Hearit
New
Paperback
Taylor & Francis Inc
2005-08-10
260
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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