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Management by Effective Listening By Kevin J. Murphy

Management by Effective Listening
by Kevin J. Murphy

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A guide to successful management through effective listening, aimed at employers who want to improve staff performance by identifying skills and releasing untapped potential in order to enhance their ability to communicate.
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Management by Effective Listening Summary

Management by Effective Listening by Kevin J. Murphy

This guide aims to teach employers the art of successful management through effective listening. The author considers that listening is one of the neglected tools of management and is a key feature to raising productivity and morale. Murphy presents a programme in which he gives instruction on how to identify employees' special abilities and so encourage creativity, how to build stable working relationships and nourish innovation, how to offer constructive criticism and appropriate praise, and how to interview, select and train new employees. The guide is intended to be of value when communicating with both employers and employees and is thus intended to enhance the manager's effectiveness on all corporate levels. Kevin Murphy is president of CDK Associates, a management consulting firm based in New Hampshire, USA and he has taught business management at university level for over a decade.

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Additional information

Management by Effective Listening by Kevin J. Murphy
Kevin J. Murphy
Used - Good
Pan Macmillan
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.