Getting started - our approach, understanding this workbook, getting yourself organised, dealing with change, your objectives, the luck challenge, summary and action, profile of Sheila Hesketh; the world about you - global issues, women's lives in the UK, trends in organisations, your personal power, how people get promoted, summary and action, profile of Gail Cookson; knowing yourself - being a woman, being your age, being your race and colour, being with or without a disability, becoming an experiencing person, your values, your attitude, summary and action, profile of Sandra Benjamin, food for thought; what you've got going for you - your achievements, positive and negative forces, qualities and strengths, your skills audit, your qualifications, your assertiveness audit, confidence, summary and action, profile of Barbara Stephens; finding support - how people influence you, the roles people play, networking, building your contacts, summary and action, profile of Marion Way; setting your goals - think-through questionnaire, building on successes, vision and sense of direction, the time of your life, setting your goals, is it worth it? what are you waiting for? summary and action, profile of Pauline Townsend; getting information - information you need, where to start looking, your information map, summary and action, profile of Elizabeth Standen; the assertive you - why bother with assertiveness? what assertiveness is and is not, assertiveness in practice, your assertiveness agenda, fight/flight syndrome, how to be assertive, finding the right words, tone of voice and body language, summary and action, profile of Mary Nelson; using assertiveness positively - using assertiveness when you are asked for straight information, find inconsistency in someone's behaviour, need a response from someone, aren't being listened to, or aren't being taken notice of, are dealing with someone's strong feelings, have strong feelings yourself, want to say No, need to give criticism, need to receive criticism, need to give or receive a compliment, being assertive with yourself, summary and action, profile of Paulette Bushay; more energy - less anxiety -healthy stress levels, how do you know when you're stressed? making a fresh start, overcoming nerves, keep it in balance, summary and action, profile of Rosalind Campbell, food for thought; managing your image - you, your customer and stakeholders, your image, your message, your job mobility, your public relations campaign, your exposure - so what? summary and action, profile of Smita Patel. (Part contents).