PART I: Introduction: Marketing and Business Processes 1. Marketing and Process Based Management - (Luiz Moutinho and Geoff Southern, both University of Glasgow) 2. Customer Focused Management - (H Timmermans, E M Van Raaij, both Eindhoven University of Technology, and W F Van Raaij, University of Tilberg.) PART II: Future Predicting Processes (Scenario Building and Forecasting) 3. Environmental Scanning and Strategy - (Luiz Moutinho, University of Glasgow, Fiona Davies, Cardiff Business School, and Graeme Hutcheson, University of Manchester). 4. Demand Management (Market and Technology Forecasting) - (J Scott Armstrong, Wharton Business School, and Kesten C Green, Department of Econometrics and Business Statistics, Monash University) PART III: Data Management Processes 5. Strategic Corporate Knowledge - (Luiz Moutinho, Andrzej Huczynski, and Geoff Southern, all University of Glasgow) 6. Strategic Information Systems - (Alexis Barlow, Peter Duncan, Kevin Grant, and David Edgar, all Glasgow Caledonian University.) 7. Marketing Measurement and Analysis - (Graeme Hutcheson,University of Manchester and Luiz Moutinho, University of Glasgow.) PART IV: Keeping existing customer processes: (Order Fulfilment) 8. Market Value Chain Management - (Geoff Southern and Luiz Moutinho, both University of Glasgow ) 9. Customer Relationship Management and Marketing Insights - (Len Tiu Wright, De Montfort University and Merlin Stone, University of West of England) 10. Operations and Marketing Programming - (Luiz Moutinho & Geoff Southern, both University of Glasgow) 11. Distribution Product Category Management and New Delivery Channels - (Andrew Newman and Tony Conway, both University of Manchester). PART V: Getting new customers processes: (Order Acquisition) 12. Market to Collection (Marketing mix management and Financial Management) - (James Wilson and Luiz Moutinho, both University of Glasgow) 13. Reputation Management (Corporate Image and Communication) - (P J Kitchen and Tom Watson, both University of Hull) 14. Innovation Management, Time to market and solutions design. - (J Lssszl , SzUchenyi Istvssn University, and P Judit, , University of West Hungary.) PART VI: Infrastructure processes: Organisational Development and Co-ordination. 15. Solutions Design - (G Southern and L Moutinho, University of Glasgow) 16. Strategic Planning Effectiveness and Performance Measurement. - (Geoff Southern and Luiz Moutinho, both University of Glasgow) 17. Financial Appropriation and return (budgeting, allocation of resources). - (James Wilson and Luiz Moutinho, University of Glasgow) 18. Strategic Brand Management. - (Simon Knox and Stan Maklan, Cranfield University). 19. Managing the Marketing and e business interface - (Prof K H Huarng and Charles S Chien, Feng Chia University). 20. Cross Boundary and Global (International) Management - (C.Lucas, Lisbon). PART VII: Conclusion: The Future 21. Future trends in process based marketing management. - (Luiz Moutinho, University of Glasgow and Paulo Rita, University of Lisbon (ISCTE)
