Introduction. Symptom Tables. Troubleshooting Flowcharts. Display and Audio Flowcharts. Internet and Network Problems Flowcharts. Peripheral Problems Flowcharts. Printer and Scanner Problems Flowcharts. Storage Media and Device Problems Flowhcharts. Windows and Application Problems Flowcharts.
PC Anatomy 101. Dissecting Your Computer. The Outside Story of Typical Computers. Inside a Typical PC. BIOS Setup. Preventing ESD. Hardware Resources. Using Your Computer's Anatomy for Troubleshooting.
1. Troubleshooting a Windows Installation. Startup Problems. Shutdown Problems with Windows. Problems with Programs and Applications. Windows Limitations. Keeping Your Windows Installation Healthy.
2. Internet and Online Problems. The Sources of Problems with Internet Connections. Troubleshooting Missing or Outdated Software Components. How Internet Connections Are Configured. Using TCP/IP Diagnostics to Troubleshoot Your Connection. Using IPCONFIG and WINIPCFG.
3. Troubleshooting Storage Devices. Overview of Drive Installation and Preparation Tasks. Troubleshooting Drive Detection Problems. Preparing a Hard Disk for Use. Troubleshooting Booting Problems. Solving UDMA Mode Problems with ATA/IDE Drives. Solving Problems with Writeable CD and DVD Media.
4. Troubleshooting Your Printer. Printer Types, Technologies, and Common Problems. Printer Does Not Print. Anatomy of an Inkjet Printer. Anatomy of a Laser/LED Printer. Understanding Your Printer's Properties Sheets. Troubleshooting Gibberish Output.
5. Troubleshooting Display, Audio, and Multimedia Problems. Troubleshooting Monitor and Display Adapter Problems. Troubleshooting Sound Problems. Troubleshooting Multimedia Problems.
6. Troubleshooting Input Devices. Common Input Devices. Fixing Problems with Input Devices. Troubleshooting Scanner Problems Not Related to Port Issues.
7. Troubleshooting Your Network. Troubleshooting Network Hardware. Troubleshooting a Shared Internet Connection.
8. Troubleshooting Memory Problems. Troubleshooting Memory Bottlenecks. Upgrading System Memory. Troubleshooting Defective Memory or Memory Sockets.
9. Troubleshooting Processors and Motherboards. How Processors Can Fail. How Motherboards Can Fail. Troubleshooting Motherboard and Processor Upgrades.
10. Troubleshooting Power Supplies. Why Power Supplies Fail. Determining You Have a Power Supply Problem. Replacing Your Power Supply. Powerline Protection.
11. Solving Application Software Problems. Why Application Software Can Fail. Problems with Applications' Default Settings. The Unworkable Application.
Appendix A. Using Windows Diagnostic Tools. Control Panel. Using Device Manager. Using the Windows XP Hardware Troubleshooter. Other Windows Diagnostic, Reporting, and Repair Tools. Troubleshooting System Resource Shortages in Windows 9x/Me.
Appendix B. The Philosophy of Troubleshooting. The Troubleshooting Process. Summarizing the Troubleshooter's Philosophy.
Index.