Managing Activities by Michael Armstrong
Managerial work is complex and fragmented in its nature. Managing Activities describes and explains the nature of managerial work. It gives a definitive overview of the activities carried out in organisations to achieve their aims and meet the expectations and needs of their stakeholders ? owners, managers, employees, customers, suppliers and the public.
Managing Activities breaks down and explains what managers do when they plan; organise; co-ordinate; delegate; implement; monitor and evaluate. It looks at what and how you achieve as a manager, namely:
- Working with the culture of the organisation
- Understanding the whole range of managerial activities
- Building teams
- Improving customer care and quality
- Dealing with political forces and tensions.
Informed and readable, Managing Activities is an excellent introduction to the art of management today.