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CCNA Collaboration CICD 210-060 Official Cert Guide By Michael Valentine

CCNA Collaboration CICD 210-060 Official Cert Guide

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CCNA Collaboration CICD 210-060 Official Cert Guide Summary

CCNA Collaboration CICD 210-060 Official Cert Guide by Michael Valentine

CCNA Collaboration CICD 210-060 Official Cert Guide CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete, official study package includes A test-preparation routine proven to help you pass the exam "Do I Know This Already?" quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly The powerful Pearson IT Certification Practice Testsoftware, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide. The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following: Cisco Unified Communications components Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features Cisco Unity Connection voicemail CM IM and Presence support CME and CUCM management and troubleshooting Monitoring Cisco Unity Connection The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool. Pearson IT Certification Practice Test minimum system requirements: Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

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About Michael Valentine

Michael Valentine has worked in the IT field since 1996 and became a trainer in 2001. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications and CCNA classes. His accessible, humorous, and effective teaching style has demystified Cisco for thousands of students since he began teaching CCNA in 2002. Mike holds a bachelor of arts degree from the University of British Columbia and currently holds CCNA, CCNP, CCDP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Mike is the coauthor of CCNA Exam Cram (Exam 640-802), Third Edition (Que 2008); authored the CCNA Voice Quick Reference Guide, and has served as technical editor and contributor on several Cisco Press titles.

Table of Contents

&> Introduction xxiii Part I Voice Perspectives Chapter 1 Traditional Voice Versus Unified Voice 3 "Do I Know This Already?" Quiz 3 Analog Connections 6 Digital Connections 9 Moving from Analog to Digital 9 Channel Associated Signaling 11 Common Channel Signaling 12 Understanding the PSTN 12 Components of the PSTN 12 Understanding PBX and Key Systems 13 Connections To and Within the PSTN 14 PSTN Numbering Plans 15 The Emergence of VoIP 16 VoIP: Why It Is a Big Deal for Businesses 16 The Process of Converting Voice to Packets 17 The Role of Digital Signal Processors 21 Understanding RTP and RTCP 23 Review All the Key Topics 25 Complete the Tables from Memory 25 Definitions of Key Terms 26 Chapter 2 Understanding the Components of Cisco Unified Communications 29 "Do I Know This Already?" Quiz 29 Unified Collaboration 32 Understanding Cisco Unified Communications Manager Express 33 CME Key Features 34 CME Interaction with Cisco IP Phones 35 Understanding Cisco Unified Communications Manager 37 CUCM Key Features 37 CUCM Database Replication and Interacting with Cisco IP Phones 38 Understanding Cisco Unity Connection 41 Cisco Unity Connection Key Features 42 Cisco Unity Connection and CUCM Interaction 43 Understanding Cisco Unified CM IM and Presence 44 Cisco Jabber 45 Understanding Video Communication Server and TelePresence Management Suite 46 Cisco VCS Control and VCS Expressway 46 TelePresence Management Suite 47 Review All the Key Topics 48 Complete the Tables from Memory 48 Definitions of Key Terms 49 Chapter 3 Understanding Cisco IP Phones 51 "Do I Know This Already?" Quiz 51 Connecting and Powering Cisco IP Phones 54 Cisco Catalyst Switch PoE 56 Powering the IP Phone Using a Power Patch Panel or Coupler 56 Powering the IP Phone with a Power Brick 57 VLAN Concepts and Configuration 57 VLAN Review 57 VLAN Trunking/Tagging 58 Understanding Voice VLANs 60 VLAN Configuration 61 Understanding the Cisco IP Phone Boot Process 63 Configuring a Router-Based DHCP Server 64 Setting the Clock of a Cisco Device with NTP 65 IP Phone Registration 67 Quality of Service 68 Understanding the Enemy 69 Requirements for Voice, Video, and Data Traffic 70 Network Requirements for Voice and Video 70 Network Requirements for Data 70 QoS Mechanisms 71 Link Efficiency Mechanisms 72 Queuing Algorithms 73 Applying QoS 74 Using Cisco AutoQoS 74 Review All the Key Topics 82 Complete the Tables from Memory 82 Definitions of Key Terms 83 Part II Cisco Unified Communications Manager Express Chapter 4 Getting Familiar with CME Administration 85 "Do I Know This Already?" Quiz 85 Preparing the CME Router for Cisco Configuration Professional 88 Managing CME Using CCP 89 CME Integrated GUI 89 Cisco Configuration Professional 90 Review All the Key Topics 94 Complete the Tables from Memory 94 Chapter 5 Managing Endpoints and End Users in CME 97 "Do I Know This Already?" Quiz 97 Describe End Users in CME 100 User Access Levels in CME 100 Creating Users in CME 100 Creating Users with the CME GUI 101 Enabling the CME Built-In GUI 101 Using the CME Built-In GUI to Create the Customer Admin 103 Create or Modify End Users and Endpoints in CME Using the CCP GUI 105 General Capabilities of CCP 105 CCP Unified Communications Configuration 106 Implementing End Users and Endpoints in CME 107 Review All Key Topics 111 Complete the Tables from Memory 111 Define Key Terms 111 Chapter 6 Understanding the CME Dial Plan 113 "Do I Know This Already?" Quiz 113 Configuring Physical Voice Port Characteristics 116 Configuring Analog Voice Ports 116 FXS Ports 116 FXO Ports 119 Configuring Digital Voice Ports 120 Understanding and Configuring Dial Peers 125 Voice Call Legs 126 Configuring POTS Dial Peers 127 Configuring VoIP Dial Peers 131 Using Dial Peer Wildcards 133 Private Line Automatic Ringdown 136 Understanding Router Call Processing and Digit Manipulation 137 Matching Inbound and Outbound Dial Peers 139 Using Digit Manipulation 142 Practical Scenario 1: PSTN Failover Using the prefix Command 143 Practical Scenario 2: Directing Operator Calls to the Receptionist 145 Practical Scenario 3: Specific POTS Lines for Emergency Calls 146 Practical Scenario 4: Using Translation Profiles 148 Using CCP to Configure a CME Dial Plan 151 Understanding and Implementing CME Class of Restriction 153 Using CCP to Implement COR 159 Review All the Key Topics 162 Definitions of Key Terms 163 Chapter 7 Enabling Telephony Features with CME 165 "Do I Know This Already?" Quiz 165 Configuring a Voice Network Directory 168 Configuring Call Forwarding 172 Forwarding Calls from the IP Phone 172 Forwarding Calls from the CLI 172 Using the call-forward pattern Command to Support H.450.3 173 Configuring Call Transfer 175 Configuring Call Park 177 Configuring Call Pickup 182 Configuring Intercom 184 Configuring Paging 187 Configuring After-Hours Call Blocking 191 Configuring CDRs and Call Accounting 194 Configuring Music on Hold 198 Configuring Single Number Reach 199 Configuring Ephone Hunt Groups 201 Final Forwarding Options for Hunt Groups 202 Configuring Night Service Using CCP 203 Configuring Shared Ephone-dn Using CCP 206 Describe Extension Mobility in CME 207 Review All the Key Topics 208 Definitions of Key Terms 208 Part III Cisco Unified Communications Manager Chapter 8 Administrator and End-User Interfaces 211 "Do I Know This Already?" Quiz 211 Describe the CUCM Administration Interfaces 214 Cisco Unified Communications Manager Administration Interface 214 Cisco Unified Serviceability Administration Interface 215 Cisco Unified Operating System Administration Interface 217 Disaster Recovery System Interface 218 Cisco Unified Reporting Interface 218 CLI 218 User Management in CUCM: Roles and Access Control Groups 219 Roles 219 Access Control Groups 220 Describe the CUC Administration Interfaces 221 Cisco Unity Connection Administration 222 Cisco Unity Connection Serviceability 224 Describe the Cisco Unified CM IM and Presence Server Administration Interfaces 224 Cisco CM-IM and Presence Administration Interface 224 Cisco Unified IM and Presence Serviceability 225 Describe the End-User Interface for CUCM 226 Review All the Key Topics 228 Definitions of Key Terms 228 Chapter 9 Managing Endpoints and End Users in CUCM 231 "Do I Know This Already?" Quiz 231 Implementing IP Phones in CUCM 234 Special Functions and Services Used by IP Phones 234 NTP 234 CDP 235 DHCP 235 PoE 235 TFTP 235 DNS 235 IP Phone Registration Process 236 SIP Phone Registration Process 236 Preparing CUCM to Support Phones 237 Service Activation 237 DHCP Server Configuration 237 Configuring DHCP in Router IOS 239 IP Phone Configuration Requirements in CUCM 240 Device Pool 240 Device Defaults 242 Softkey Template and Phone Button Template 242 Profiles 242 Adding Phones in CUCM 243 Manual Configuration of IP Phones 243 Auto-Registration of IP Phones 247 Bulk Administration Tool 250 Auto Register Phone Tool 251 Self-Provisioning 252 Describe End Users in CUCM 252 End Users Versus Application Users 252 Credential Policy 253 Features Interacting with User Accounts 253 User Locale 254 Device Association 254 Implementing End Users in CUCM 255 Manual Entry 255 Bulk Import Using BAT 256 LDAP Integration 256 LDAP Synchronization 256 LDAP Authentication 257 LDAP Integration Considerations 257 LDAP Sync Agreements 259 LDAP Sync Mechanism 260 LDAP Custom Filters 260 Configure LDAP Sync 260 Activate DirSync 260 Configure the LDAP System 260 Configure the LDAP Directory 261 Verify LDAP Sync 262 Configuring LDAP Authentication 262 Verify LDAP Authentication 263 Create LDAP Custom Filters 263 Review All the Key Topics 264 Definitions of Key Terms 264 Chapter 10 Understanding CUCM Dial Plan Elements and Interactions 267 "Do I Know This Already?" Quiz 267 CUCM Call Flows 270 Call Flow in CUCM If DNS Is Used 270 Call Flow in CUCM If DNS Is Not Used 271 Centralized Remote Branch Call Flow 273 Centralized Deployment PSTN Backup Call Flow 274 Centralized Deployment Considerations and Limitations 275 PSTN Backup Using CAC 275 Distributed Deployment Call Flow 276 Call Routing Sources in CUCM 277 Call Routing Destinations in CUCM 277 Call Routing Configuration Elements 278 Route Pattern 278 Route List 279 Route Group 279 Gateways and Trunks 280 Call Routing Behavior 280 Digit Analysis 280 Hunt Groups 281 Class of Control 282 Partition 282 Calling Search Space 282 Interaction of Partitions and Calling Search Spaces 282 Line Device Configuration 283 Review All the Key Topics 284 Definitions of Key Terms 284 Chapter 11 Enabling Telephony and Mobility Features with CUCM 287 "Do I Know This Already?" Quiz 287 Describe Extension Mobility in CUCM 290 Enable EM in CUCM 291 Describe Telephony Features in CUCM 298 Call Coverage 298 Call Forward 298 Shared Lines 299 Barge and Privacy 299 Call Pickup 300 Call Hunting 300 Call Park 301 Intercom 301 CUCM Native Presence 301 Presence Architecture 302 Enable Telephony Features in CUCM 303 Enabling Call Coverage 303 Configuring Shared Lines 303 Configuring Barge 304 Configuring Call Pickup 305 Configuring Call Park and Directed Call Park 308 Configuring Call Hunting 310 Configuring Intercom Features 313 Configure CUCM Native Presence 315 Configuring BLF Speed Dials 315 Configuring Presence-Enabled Call Lists 316 Configuring Custom Presence Groups 317 Review All the Key Topics 321 Definitions of Key Terms 321 Chapter 12 Enabling Mobility Features in CUCM 323 "Do I Know This Already?" Quiz 323 Understanding CUCM Mobility Features 326 Describe Mobile Connect 326 Unified Mobility Architecture 327 Access Lists 327 Time-of-Day Access 327 Mobile Voice Access 328 Implementing Mobility Features in CUCM 328 Configuring Mobile Connect 329 Step 1: Configure Softkey Templates 329 Step 2: Configure User Accounts for Mobility 329 Step 3: Configure the IP Phone to Support Mobility Features 331 Step 4: Create Remote Destination Profiles 331 Step 5: Add Remote Destinations to Remote Destination Profiles 331 Step 6: Configure Ring Schedules for Each Remote Destination 332 Step 7: Configure Access Lists 333 Step 8: Apply Access Lists 334 Step 9: Configure Service Parameters 335 Configuring MVA 336 Step 1: Activate the MVA Service 337 Step 2: Configure Service Parameters 337 Step 3: Enable MVA for Each User 338 Step 4: Configure the MVA Media Resource 339 Step 5: Configure the MVA VXML Application at the IOS Gateway 340 Review All the Key Topics 341 Definitions of Key Terms 341 Part IV Voicemail and Presence Solutions Chapter 13 Voice Messaging Integration with Cisco Unity Connection 343 "Do I Know This Already?" Quiz 343 Describe Cisco Unity Connection 346 Overview of Cisco Unity Connection 346 Single-Site and Multisite Deployment Considerations 346 CUC Integration Overview 347 CUC Integration with CUCM Using SCCP 347 CUC Integration Using SIP 348 CUC Features 349 System Settings 349 Enterprise Parameters and Service Parameters 350 LDAP 350 Call Handlers 350 Call Routing 351 Direct Routing Rules 351 Forwarded Routing Rules 352 Call Routing Rule Filters 352 Distribution Lists 352 Authentication Rules 352 Dial Plan 353 Describe Cisco Unity Connection Users and Mailboxes 353 User Templates 353 User Template Basics 353 Password Settings 354 Roles 354 Transfer Rules and Greetings 354 Call Actions 355 Message Settings, Message Actions, and Caller Input 355 TUI Settings 355 CUC End Users 355 Extension and Call Forward Options 356 Voice Messaging with SRST and AAR 356 Voicemail Box 356 Private Distribution Lists 356 Notification Devices 356 User Creation Options 356 CUC Voicemail Boxes 357 Message Aging Policy and Mailbox Quotas 357 Implement Cisco Unity Connection Users and Mailboxes 357 Configure End User Templates 357 User Template Basics 358 Password Settings 359 Roles 360 Message Settings 360 Message Actions 361 Phone Menu 362 Playback Message Settings 363 Notification Devices 364 Configure CUC End Users 365 Manual Process 365 Alternate Extensions and Names 366 Private DLs 367 Importing End Users into CUC 368 Importing Users from CUCM 368 Importing Users from LDAP 370 Bulk Administration Import of CUC Users 372 Managing the CUC Message Store 373 Mailbox Stores Membership 374 Message Aging Policy 374 Mailbox Quotas 375 Review All the Key Topics 377 Definitions of Key Terms 377 Chapter 14 Enabling CM IM and Presence Support 379 "Do I Know This Already?" Quiz 379 Describe CM-IMP Features 381 Jabber 381 Jabber Operating Modes 381 Enterprise Instant Messaging 382 Voice Calls 383 Video Calls 383 Integration Support 383 Cisco Unified Client Services Framework 383 Cisco Unified Communications Manager IP Phone Service 384 Describe Cisco Unified Presence Architecture 384 Integration with Microsoft Office Communications Server 385 Integration with LDAP 385 Integration with Cisco Unity Connection 385 Integration with Conferencing Resources 386 Integration with Calendar Resources 386 Architecture and Call Flow: Softphone Mode 386 Architecture and Call Flow: Deskphone Control Mode 386 IM/Chat, Compliance, and Persistent Chat 387 CM-IMP and QoS Considerations 387 Enabling CM-IMP 389 Enabling End Users for Cisco Jabber in CUCM 389 Step 1: Configure End Users in CUCM 389 Step 2: Associate the Directory Numbers with the End Users in CUCM 390 Step 3: Create a Cisco Unified CSF Device 390 Step 4: Associate the CSF Device with the End User in CUCM 390 Enabling End Users for Jabber in CUCM 390 Enabling CUCM Presence Signaling Integration with CM-IMP 393 Enabling End Users for Jabber in CM-IMP 394 Troubleshooting Jabber 394 Review All the Key Topics 396 Definitions of Key Terms 396 Part V Voice Network Management and Troubleshooting Chapter 15 Common CME Management and Troubleshooting Issues 399 "Do I Know This Already?" Quiz 399 Troubleshooting 402 Troubleshooting Common CME Registration Issues 403 Issue 1: Verifying PoE 405 Issue 2: Voice VLAN Assignment 405 Issue 3: DHCP Server 406 Issue 4: TFTP Server 406 Issue 5: CME Server 407 Troubleshooting Dial Plan and QoS Issues 407 Dial Plan Issues 407 QoS Issues 410 Review All the Key Topics 414 Definitions of Key Terms 414 Chapter 16 CUCM Monitoring, Maintenance, and Troubleshooting 417 "Do I Know This Already?" Quiz 417 Describe How to Provide End-User Support for Connectivity and Voice Quality Issues 421 Troubleshooting 421 Troubleshooting IP Phone Registration Problems 422 Deleting Unassigned Directory Numbers Using the Route Plan Report 424 Describe CUCM Reports and How They Are Generated 425 Generating Reports 425 Analyzing Reports 427 Understanding CUCM CDR Analysis and Reporting Tool Reports 427 Activate CAR-Related Services 428 Configure CDR Service Parameters 428 CAR Tool Users 429 CDR and CMR Architecture 429 CAR System Parameters 429 Exporting CDR and CMR Records 430 Generating CDR Reports 430 Report Generation Example 431 Generating System Reports 433 Generating Device Reports 434 Describe Cisco Unified RTMT 434 RTMT Interface 436 Monitoring CUCM with RTMT 436 Voice and Video Summary 437 Gateway Activity 437 Device Search 438 Database Summary 439 Call Activity 440 Alert Central 442 Remote Browse 443 Syslog 443 Describe the Disaster Recovery System 444 Using the DRS 445 Set Up a Backup Device 445 Create a Scheduled Backup 445 Perform a Restore 446 Review All the Key Topics 447 Definitions of Key Terms 447 Chapter 17 Monitoring Cisco Unity Connection 449 "Do I Know This Already?" Quiz 449 Generating and Accessing Cisco Unity Connection Reports 452 Cisco Unity Connection Serviceability Reports 452 Cisco Unified Serviceability: Serviceability Reports Archive 455 Analyzing Cisco Unity Connection Reports 457 Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports 459 Reports to Support Routine Maintenance 462 Review All the Key Topics 465 Definitions of Key Terms 465 Chapter 18 Final Preparation 467 Tools for Final Preparation 467 Exam Engine and Questions on the CD 467 Install the Exam Engine 467 Activate and Download the Practice Exam 468 Activating Other Exams 468 Premium Edition 468 The Cisco Learning Network 469 Memory Tables 469 Chapter-Ending Review Tools 469 Study Plan 469 Recall the Facts 470 Practice Configurations 470 Using the Exam Engine 470 Part VI Appendixes Appendix A Answers Appendix 473 Appendix B Exam Updates 477 Always Get the Latest at the Companion Website 477 Technical Content 477 Appendix C Managing CME Using the Command Line 479 Glossary 493 Index 507 CD-Only Appendixes Appendix D Memory Tables Appendix E Memory Table Answer Key Appendix F Study Planner

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CCNA Collaboration CICD 210-060 Official Cert Guide by Michael Valentine
Michael Valentine
Official Cert Guide
Used - Like New
Pearson Education (US)
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