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Managing Quality By Mihaela L Kelemen

Managing Quality

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This new textbook provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

6 in stock


Managing Quality Summary


Managing Quality by Mihaela L Kelemen

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:

- introduces readers to key concepts and issues in quality management

- provides an overview of both managerial and critical perspectives on quality management

- presents the 'wisdom' of quality management gurus

- documents the way quality is pursued in manufacturing, service and public sector organizations

- compares and contrasts hard and soft technologies of quality management

- critically reviews the rhetoric of TQM and business process re-engineering (BPR)

- examines the consequences of quality on stakeholders

- scrutinizes the language of quality management

- documents the mundane nature of quality managemnt practices through the use of real life case studies

Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

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Managing Quality Reviews


'Though the book is aimed at undergraduates and postgraduate students, it is also useful to practitioners and consultants interested in adding a non-managerial perspective to their repertoire' - TQM Magazine

About Mihaela L Kelemen


I hold a PhD in applied economics from the Academy of Economic Studies in Bucharest and a DPhil in Management Studies from Oxford University. I came to Keele in 1996 and was promoted to Chair in 2006. I am course director for the MA in Management/International Business and a member of the executive team responsible for the postgraduate provision in the school.

Table of Contents


Introduction PART ONE: THEORETICAL PERSPECTIVES ON QUALITY Re-Defining Quality The Origin and Evolution of Quality Management Quality in Contemporary Organizations PART TWO: PRACTICAL APPROACHES TO QUALITY The Management of Quality in Manufacturing, Service and Public Sectors Quality Standards, Certification and Awards Quality Costs Quality Control and Assurance Total Quality Management Business Process Re-Engineering Leadership, Teamwork and Organizational Culture PART THREE: CONSEQUENCES OF QUALITY The Morality and Ethics of Quality Making Quality Critical PART FOUR: CASE STUDIES ON QUALITY MANAGEMENT Quality Management in the British National Health Service - Joan Durose Statistical Process Control in the National Health Service - Duthika Perera Team Leadership in a UK Logistics Factory - Mihaela Kelemen New Technology and Customer Satisfaction - Duthika Perera Managing Quality Through Internal Marketing - Ionna Papasolomou-Doukakis The Case of the UK Retail Banking Sector Quality Standards and the Journey to Total Quality - Mihaela Kelemen The Case of Inscom UK

Additional information

GOR002642203
Managing Quality by Mihaela L Kelemen
Mihaela L Kelemen
Used - Very Good
Paperback
SAGE Publications Inc
2002-12-13
210
0761969047
9780761969044
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.