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Introductory Certificate in Marketing Neil Botten

Introductory Certificate in Marketing By Neil Botten

Introductory Certificate in Marketing by Neil Botten


$18.99
Condition - Very Good
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Summary

Suitable for the Marketing Planning module, this work contains past examination papers and examiners' reports to help you to practise what has been learned and help prepare for the exam.

Introductory Certificate in Marketing Summary

Introductory Certificate in Marketing by Neil Botten

'Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'
Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing

'Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'
Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab Emirates

Butterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty.

Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along.

*The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing).
*Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory.
*Past examination papers and examiners' reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time.
*Extensive online materials support students and tutors at every stage.

Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann.

INTERACTIVE, FLEXIBLE, ACCESSIBLE
ANY TIME, ANY PLACE
www.marketingonline.co.uk

Table of Contents

Part 1: What is marketing?
Unit 1 The role and function of marketing
Unit 2 The marketing environment
Unit 3 The marketing mix
Unit 4 Marketing in different organisational
Unit 5 Review: What is marketing?
Part 2: Understanding customer relations
Unit 6 Understanding customers
Unit 7 Building and maintaining customer
Unit 8 Communicating with customers
Unit 9 Customer care and customer service
Unit 10 Review: Understanding customer
Appendix: Feedback and answers

Additional information

GOR002862784
9781856175241
1856175243
Introductory Certificate in Marketing by Neil Botten
Used - Very Good
Paperback
Taylor & Francis Ltd
20080724
232
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Introductory Certificate in Marketing