This text covers the knowledge and skills necessary for effective practice in tackling human needs and problems. Stressing throughout the need for issues of equality to be integrated into all aspects of practice, this book should be of interest to those working with people and their problems.
This important textbook presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems. Parts One and Two concentrate on personal effectiveness skills and skills involved in interpersonal interactions respectively. Part Three focuses on the skills of intervention - agreeing what needs to be done and taking the necessary steps to make it happen. Stressing throughout the need for issues of equality to be integrated into all aspects of practice, this book should be essential reading for everyone working with people and their problems.
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List of Figures - Preface - Acknowledgements - Introduction - PART 1: PERSONAL EFFECTIVENESS - Introduction - Self Awareness - Time Management - Stress Management - Assertiveness - Using Supervision - Continuous Professional Development - PART 2: INTERACTION SKILLS - Introduction - Dealing with Diversity - Verbal Communication - Non-Verbal Communication - Written Communication - Interviewing - Handling Feelings - Handling Conflict - PART 3: INTERVENTION SKILLS - Introduction - Anti-Discriminatory Practice - Being Systematic - Assessment - Planning - Review and Evaluation - Termination - Reflective Practice - Conclusion - Further Reading - Guide for S/NVQ Candidates and Assessors - Guide for Tutors and Trainers - References - Index
People Skills by Neil Thompson
Used - Very Good
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This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.