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The eProcess Edge: Creating Customer Value & Business in the Internet Era By Peter G.W. Keen

The eProcess Edge: Creating Customer Value & Business in the Internet Era

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This work offers practical advice on automating business processes to compete in today's e-commerce environment.

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The eProcess Edge: Creating Customer Value & Business in the Internet Era Summary


The eProcess Edge: Creating Customer Value & Business in the Internet Era by Peter G.W. Keen

This book is a practical roadmap that shows managers and technology decision-makers exactly how to improve their processes and capabilities, gain the competitive advantage through relationships, and help their companies build wealth. Revealing the advantages of eProcess, the authors show how to combine new technology with business processes to generate faster revenue growth and greater profits through relationships and repeat business.

Peter Keen has sold over 200,000 copies of 3 best-sellers, and is a regular columnist for ComputerWorld, a regular keynote speaker at conferences and is also the founder and Chairman of Keen Innovations. Organisation's with which he has worked include British Airways, British Telecom, Citibank, Glaxo and IBM. Mark McDonald is one of the top e-commerce veterans at Andersen Consulting, and is a popular speaker on the issues of eCommerce. Already attracting significant attention, this book is certain to be a best-seller!

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The eProcess Edge: Creating Customer Value & Business in the Internet Era Reviews


Extensive hype and overvaluation of companies engaged in eBusiness have raised much concern in top management and financial circles. This book is one of the strongest to help nontechnical managers get beyond the hype to understand the permanent value that will come from applying the Internet to core processes in every kind of business,old and new - Mario Marino,Chairman of the Morino Institute and former Chairman,Legent Corporation.

About Peter G.W. Keen


Peter Keen (Fairfax Station, VA) is the founder and Chairman of Keen Innovations. He has served on the faculties of Harvard, MIT, and Stanford, with visiting positions at Wharton and Oxford. In 1994, he was profiled by Forbes magazine as the consultant from Paradise. In 1988, he was named by Information Week as one of the top ten consultants in the information technology field. Some of the companies he's worked with include: British Airways, British Telecom, Citibank, Glaxo, IBM, MCI, and many others. He is also a profile writer, author of many books that have strongly influenced the business-technology dialogue. Mark P. McDonald (St. Charles, IL) is an Associate Partner with the Andersen Consulting Centre for Process Excellence. He works with leading-edge projects around the world addressing issues of eCommerce, rapid development, and product development. Mark is a sought out speaker on these issues and has authored several articles and papers on these subjects.

Table of Contents


Part I: Designing the eProcess Edge. Chapter 1: From Internet Innovation to eProcess Execution. Chapter 2: Why Process Maters. Chapter 3: Redifining "Process" for the Internet Era. Part II: The Relationship Imperative. Chapter 4: Value Network: Targeting eCommerce Relationships. Chapter 5: Defining Relationships: Touch and Texture. Chapter 6: Valuing and Sourcing eProcess Capabilities. Part III: Delivering eProcess Results.. Chapter 7: Embedding Business Rules in Software. Chapter 8: Out-Tasking and In-Sourcing. Chapter 9: Be Exceptional: People Plus Process Plus Technology. Chapter 10: Managing an eCommerce Business.

Additional information

GOR002295447
The eProcess Edge: Creating Customer Value & Business in the Internet Era by Peter G.W. Keen
Peter G.W. Keen
Used - Good
Hardback
McGraw-Hill Education - Europe
2000-07-01
320
0072126264
9780072126266
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.