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Making Customer Satisfaction Happen By R.M. McNealy

Making Customer Satisfaction Happen by R.M. McNealy

Condition - New
$201.89
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Summary

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Making Customer Satisfaction Happen Summary

Making Customer Satisfaction Happen by R.M. McNealy

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Additional information

NLS9780412786303
9780412786303
0412786303
Making Customer Satisfaction Happen by R.M. McNealy
New
Paperback
Chapman and Hall
1996-02-29
192
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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