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Powerful Phrases for Dealing with Difficult People By Renee Evenson

Powerful Phrases for Dealing with Difficult People
by Renee Evenson

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$18.99
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Difficult personalities at work are unavoidable. But the problems that can result from them are not.
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Powerful Phrases for Dealing with Difficult People Summary


Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renee Evenson

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

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Powerful Phrases for Dealing with Difficult People Reviews


"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight
"Isn't workplace harmony worth a try? Wouldn't you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine

About Renee Evenson


REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

Table of Contents


CONTENTS

Acknowledgmentsix

Introduction1

PART 1

Powerful Phrases + Actions = Successful

Work Relationships

1 Communicating Powerful Phrases7

Resolving Conflict: The Wrong Way 9

Why This Doesn't Work 10

Begin with "I" Phrases 10

Phrases of Understanding 13

Phrases of Apology 15

Phrases of Compromise 16

Phrases of Resolution 19

Phrases of Reconciliation 21

Resolving Conflict: The Right Way 22

Why This Works 24

2 Actions That Enhance Powerful Phrases27

Resolving Conflict: The Wrong Way 29

Why This Doesn't Work 30

Body Language 31

Facial Expressions 34

Tone of Voice 36

Assertiveness 38

Resolving Conflict: The Right Way 41

Why This Works 43

PART 2

Effective Conflict Resolution = Strengthened

Work Relationships

3 Five Steps to Effective Conflict Resolution47

Resolving Conflict: The Wrong Way 49

Why This Doesn't Work 50

Step 1: Think First 51

Step 2: Gain a Better Understanding 53

Step 3: Define the Problem 56

Step 4: Offer Your Best Solution 57

Step 5: Agree on the Resolution 61

Resolving Conflict: The Right Way 63

Why This Works 66

4 Powerful Phrases for Challenging

Coworker Situations69

Basic Rules When Confronting a Coworker 70

How to Deal with a Backstabber 71

How to Deal with a Brownnoser 76

How to Deal with a Bully 81

How to Deal with a Credit Taker 85

How to Deal with a Criticizer 89

How to Deal with an Ethics Violator 94

How to Deal with an Excessive Emailer 98

How to Deal with a Gossipmonger 102

How to Deal with a Know-It-All 106

How to Deal with a Late-Nick 111

How to Deal with a Loudmouth 115

How to Deal with a Meeting Monopolizer 119

How to Deal with a Mistake Maker 123

How to Deal with a Negative Nelly 128

How to Deal with a Personal Hygiene Offender 132

How to Deal with a Personal Space Invader 136

How to Deal with a Slacker 139

How to Deal with a TMI'er 144

How to Deal with a Whiner 148

How to Deal with a Wimp 151

5 Powerful Phrases for Challenging

Situations with Your Boss155

Basic Rules When Confronting Your Boss 156

How to Deal with an Abusive Boss 157

How to Deal with a Controlling Boss 162

How to Deal with an Egotistical Boss 167

How to Deal with an Incompetent Boss 172

How to Deal with an Inconsistent Boss 177

How to Deal with a Micromanaging Boss 181

How to Deal with a Noncommunicative Boss 186

How to Deal with a Passive Boss 191

How to Deal with a Reactive Boss 195

How to Deal with an Unethical Boss 200

6 Powerful Phrases for Situations You Cause207

Resolving Conflict: The Wrong Way 209

Why This Doesn't Work 210

Step 1: Think First 211

Step 2: Gain a Better Understanding 213

Step 3: Define the Problem 216

Step 4: Offer Your Best Solution 218

Step 5: Agree on the Resolution 220

Resolving Conflict: The Right Way 221

Why This Works 223

About the Author225

Additional information

GOR009696000
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renee Evenson
Renee Evenson
Used - Very Good
Paperback
HarperCollins Focus
2018-03-06
240
0814432980
9780814432983
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.