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Measure Up! By Richard L. Lynch

Measure Up!

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Helps business people to: * Measure what is important to their customers. * Motivate their organizations to continually improve against customer expectations. * Identify and eliminate waste of time and resources. * Accelerate organizational learning and build consensus for change. .

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Measure Up! Summary


Measure Up!: Yardsticks for Continuous Improvement by Richard L. Lynch

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: * Measure what is important to their customers. * Motivate their organizations. * Identify and eliminate waste of both time and resources.

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Measure Up! Reviews


"Finally! a practical book from practical people about managementa s most powerful tool -- measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters. "Outstanding. Finally a book that doesna t stop at whata s wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.

About Richard L. Lynch


Richard Lynch (rlynch@rbl.net) is a partner at Results--Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.

Table of Contents


Foreword. Preface. Acknowledgements. 1. Do Your Yardsticks Measure Up?. 2. Taking of the Blinders. 3. Dynamic Strategies need Dynamic Yardsticks. 4. The Eyes of the Customer. 5. Down to Brass Racks. 6. Performance that Counts to the Customer. 7. Performance that Counts to the Bottom Line. 8. Custom Railoring Performance Measures. 9. Altering the corporate Mindset. 10. Mending and Remodeling Related Systems. Conclusion. Appendices. Glossary. Index.

Additional information

GOR004855834
Measure Up!: Yardsticks for Continuous Improvement by Richard L. Lynch
Richard L. Lynch
Used - Very Good
Paperback
John Wiley and Sons Ltd
1995-10-11
268
1557867186
9781557867186
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.