Introduction.
I. MANAGING YOUR TEAM.
1. Get Them Emotionally Involved
2. Know What a Team Is and How It Works
3. Set Realistic Targets-No, Really Realistic
4. Hold Effective Meetings-No, Really Effective
5. Make Meetings Fun
6. Make Your Team Better Than You
7. Set Your Boundaries
8. Be Ready to Cut
9. Offload as Much as You Can-or Dare
10. Let Them Make Mistakes
11. Accept Their Limitations
12. Encourage People
13. Be Very, Very Good at Finding the Right People
14. Take the Rap
15. Give Credit to the Team When It Deserves It
16. Get the Best Resources for Your Team
17. Celebrate
18. Keep Track of Everything You Do and Say
19. Be Sensitive to Friction
20. Create a Good Atmosphere
21. Inspire Loyalty and Team Spirit
22. Fight for Your Team
23. Have and Show Trust in Your Staff
24. Respect Individual Differences
25. Listen to Ideas from Others
26. Adapt Your Style to Each Team Member
27. Let Them Think They Know More Than You (Even If They Don't)
28. Don't Always Have to Have the Last Word
29. Understand the Roles of Others
30. Ensure People Know Exactly What Is Expected of Them
31. Use Positive Reinforcement to Motivate
32. Don't Try Justifying Stupid Systems
33. Be Ready to Say Yes
34. Train Them to Bring You Solutions, Not Problems
II. MANAGING YOURSELF.
35. Get It Done/Work Hard
36. Set an Example/Standards
37. Enjoy Yourself
38. Don't Let It Get to You
39. Know What You Are Supposed to Be Doing
40. Know What You Are Actually Doing
41. Be Proactive, Not Reactive
42. Be Consistent
43. Set Realistic Targets for Yourself-No, Really Realistic
44. Have a Game Plan, But Keep It Secret
45. Get Rid of Superfluous Rules
46. Learn From Your Mistakes
47. Be Ready to Unlearn-What Works, Changes
48. Cut the Crap-Prioritize
49. Cultivate Those in the Know
50. Know When to Shut the Door
51. Fill Your Time Productively and Profitably
52. Have a Plan B and a Plan C
53. Capitalize on Chance-Be Lucky, but Never Admit It
54. Recognize When You're Stressed
55. Manage Your Health
56. Be Prepared for the Pain and Pleasure
57. Face the Future
58. Head Up, Not Head Down
59. See the Woods and the Trees
60. Know When to Let Go
61. Be Decisive, Even If It Means Being Wrong Sometimes
62. Adopt Minimalism as a Management Style
63. Visualize Your Blue Plaque
64. Have Principles and Stick to Them
65. Follow Your Intuition/Gut Instinct
66. Be Creative
67. Don't Stagnate
68. Be Flexible and Ready to Move On
69. Remember the Object of the Exercise
70. Remember That None of Us Has to Be Here
71. Go Home
72. Keep Learning-Especially from the Opposition
73. Be Passionate and Bold
74. Plan for the Worst, but Hope for the Best
75. Let the Company See You Are on Its Side
76. Don't Bad-Mouth Your Boss
77. Don't Bad-Mouth Your Team
78. Accept That Some Things Bosses Tell You to Do Will Be Wrong
79. Accept That Bosses Are as Scared as You Are at Times
80. Avoid Straitjacket Thinking
81. Act and Talk as If You Are One of Them
82. Show You Understand the Viewpoint of Underlings and Overlings
83. Don't Back Down-Be Prepared to Stand Your Ground
84. Don't Play Politics
85. Don't Put Down Other Managers
86. Share What You Know
87. Don't Intimidate
88. Be Above Interdepartmental Warfare
89. Show That You'll Fight to the Death for Your Team
90. Aim for Respect Rather Than Being Liked
91. Do One or Two Things Well and Avoid the Rest
92. Seek Feedback on Your Performance
93. Maintain Good Relationships and Friendships
94. Build Respect-Both Ways-Between You and Your Customers
95. Go the Extra Mile for Your Customers
96. Be Aware of Your Responsibilities and Stick to Your Principles
97. Be Straight at All Times and Speak the Truth
98. Don't Cut Corners-You'll Get Caught
99. Be in Command and Take Charge
100. Be a Diplomat for the Company
End Game.
Acknowledgments.
