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Effective IT Service Management Rob Addy

Effective IT Service Management By Rob Addy

Effective IT Service Management by Rob Addy


$38.99
Condition - Very Good
Only 1 left

Summary

Offers guidance on delivering and managing IT services by extending the IT Infrastructure Library approach. This book provides a look at the relative merits of the accepted wisdom regarding the provision of IT services. It identifies strengths as well as shortcomings in the accepted status quo, presenting a view of the methodologies and products.

Effective IT Service Management Summary

Effective IT Service Management: To ITIL and Beyond! by Rob Addy

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Effective IT Service Management Reviews

From the reviews: By identifying and clarifying ambiguities within the ITIL framework, Rob distinguishes himself from the Kool-Aid peddlers and proves that he is a real contributor to the wider ITSM debate. - Charles Betz, Author Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children A practical and informative guide that explains and expands upon ITIL theory. The book extends traditional theory with practical experience to make ITIL even more valuable and pertinent. Nobody writes ITSM like Rob. Maybe that's a good thing... But maybe that's why I like it. - Sven Strassburg, Head of Worldwide Sales Technology Office, IBM Tivoli Going beyond best practice is the only way to gain competitive advantage. This book will help you do just that. An excellent resource for new and experienced ITSM practitioners and their customers alike. - Danny Kellett, Principal ITSM Consultant, BMC Software An invaluable reference for anyone working in the IT industry. A handy volume that consolidates ITIL theory and distils it into a readily accessible form. This book provides an invaluable foundation upon which any ITSM professional can build. - Brian Bell, Senior Vice President Worldwide Product Management, CA Rob is a highly skilled ITSM professional that has worked for some of the biggest and best companies in the world. This book allows everyone to benefit from his experiences and common sense approach. - Dick Cahill, Worldwide VP of Sales, IBM Tivoli A pragmatic and comprehensive reference for anyone involved with the delivery and support of IT services. - James Rogers, Chief Marketing Officer, Troux Technologies The Information Technology Infrastructure Library (ITIL) is a wide-ranging framework, and its theoretical nature makes it a challenging methodology to adopt in an effective manner. This book aims to help users who want to benefit from ITIL, by providing both an introduction and practical pointers based on the author's experience with the methodology. ... Overall, having all of this information in one place will benefit readers. (Riemer Brouwer, ACM Computing Reviews, October, 2009)

About Rob Addy

Rob Addy is an ITSM professional with over a decade of hands-on experience in the field. He has worked for many of the biggest names in the industry in a variety of roles in the UK and the US. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, Rob has gained insight into the ITSM world from many angles. This 360-degree view of the market enables him to balance real-life scenarios, customer requirements, best-practice processes, and technical solution capabilities and limitations to give a unique, pragmatic approach to improving IT services. Prior to joining the IT industry, Rob worked as a quality manager within the risk management, service, and manufacturing sectors, and managed several projects to gain and maintain certification to ISO 9000.

Additional information

GOR008151844
9783540731979
3540731970
Effective IT Service Management: To ITIL and Beyond! by Rob Addy
Used - Very Good
Hardback
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
20070903
384
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Effective IT Service Management