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S/NVQ Level 3 Customer Service By Sally Bradley

S/NVQ Level 3 Customer Service
by Sally Bradley

In Stock
$17.49
+10% GST
Offers support for the NVQ/SVQ Level 2 Customer Service standards. This work includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.
6 in stock

S/NVQ Level 3 Customer Service Summary


S/NVQ Level 3 Customer Service by Sally Bradley

This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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Additional information

GOR001942050
S/NVQ Level 3 Customer Service by Sally Bradley
Sally Bradley
NVQ Customer Service
Used - Very Good
Paperback
Pearson Education Limited
2001-09-05
384
0435452274
9780435452278
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.