A look at how to best to tackle people problems at work - appropriate for any situation where people work together. The book is aimed at anyone who routinely deals with people problems, and is flexible and honest enough to use these applications on themselves as well as colleagues. This book is about positive action, setting the scene by providing a definitive selection of problem-solving skills, such as tools for dealing with problems you might create for others, and aiming to help staff deal with their own problems. It provides clarification on what is termed as a people problem and what is meant by dealing with an issue. Divided into three parts, Part One examines basic skills and ideas for problem solving, reviews current problem strategies and discusses people's experiences and reactions to work-related situations. Part Two reflects the framework for a problem-solving interview and the range of skills required, and Part Three features wider issues that may arise in the organizational context and also refinements to problem-solving.