Part I: Orientating SharePoint Governance 1. Understanding SharePoint Governance
Part II: Defining the SharePoint Service
2. Defining Your SharePoint Service and Service Tiers
3. Determining Your SharePoint Features and Functionality
4. Establishing Your Team's Roles and Responsibilities
5. Shaping Your User Readiness and Training
6. Measuring and Reporting on Your SharePoint Service Performance
Part III: Expanding the SharePoint Service
7. Creating Your SharePoint Roadmap
8. Promoting a Feedback Process
9. Managing Your SharePoint Demand Funnel
10. Growing Your SharePoint Service
11. Preparing for SharePoint Upgrades and Patches
Part IV: Customizing the SharePoint Service
12. Committing Sponsorship and Ownership of Customizations
13. Facilitating and Isolating End-User Customizations
14. Designing Your Development Standards and Testing Processes
15. Framing Your Information Architecture and UI Standards
16. Coordinating Your Code Promotion and Release Processes
17. Rapid Concepts