The Goal/Question/Metric Method: A Practical Guide For Quality Improvement Of Software Development by Van Solingen
The subject of software quality management is of the greatest importance to all organizations. Those responsible for the IT operation need to guarantee not only the highest quality, but the highest quality within constraints of timeliness, functionality, complexity, and cost. The Goal/Question/Metric method (GQM) is designed to support such a quality improvement approach by helping practitioners to achieve their explicitly stated objectives. GQM is the next logical step after ISO9000 certification or CMM level improvements. This book has been written to support people working on quality improvement in software development.