{"title":"Amy Newland","description":null,"products":[{"product_id":"ukiyo-e-to-shin-hanga-book-amy-newland-9780792453406","title":"Ukiyo-E to Shin Hanga","description":"\u003cp\u003eThis book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement. \u003c\/p\u003e \u003cp\u003eAnyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy', 'Hilltops', 'ERUDITE Leadership, ' 'Futuristic Thinking', 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book. \u003c\/p\u003e \u003cp\u003eThe book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49572539072785,"sku":"GOR003058685","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":51416376312081,"sku":"CIN0792453409A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0792453409.jpg?v=1751044105"},{"product_id":"printed-and-painted-the-meiji-art-of-ogata-gekko-1859-1920-book-amy-newland-9789004448506","title":"Printed and Painted: The Meiji Art of Ogata Gekko (1859-1920)","description":"Printed and Painted: The Meiji Art of Ogata Gekkō (1859–1920) is the first English-language publication to offer an in-depth look at the life and career of the Japanese painter and woodblock-print designer Ogata Gekkō. This publication brings together 140 prints and paintings by Gekkō, his students and his contemporaries such as Kawanabe Kyōsai, Tsukioka Yoshitoshi and Yōshū Chikanobu across five subject areas: history and legend; pictures of beautiful women; the natural world, rural and city views; literature and theatre; and modern wars and modern soldiers. The extensive introduction brings to life the character and art of Gekkō, including a translation of a personal account by his accomplished student, the shin-hanga (New Print) artist Yamamura Kōka. An artist often overlooked in discussions of the art of the Meiji period (1868–1912), the publication seeks to highlight the vibrant printed and painted world of the era.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52574912151825,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52574912315665,"sku":"NIN9789004448506","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9789004448506.jpg?v=1768559510"}],"url":"https:\/\/www.worldofbooks.com\/en-au\/collections\/author-books-by-amy-newland.oembed","provider":"World of Books ","version":"1.0","type":"link"}