{"title":"Jeff Horwitz","description":null,"products":[{"product_id":"broken-code-book-jeff-horwitz-9781911709022","title":"Broken Code","description":"'A penetrating portrait of one of the most significant companies in the world' Ronan Farrow, author of Catch and Kill  'With the skill of an award-winning journalist, Horwitz details the inner workings of the tech giant and their outcomes...A must-read.' Scott Galloway, bestselling author of The Four     Facebook had a problem. Along with its sister platforms Instagram and WhatsApp, it was a daily destination for billions of users around the world, extolling its products for connecting people. But as a succession of scandals rocked Facebook from 2016, some began to question whether the company could control, or even understood, its own platforms.  As Facebook employees searched for answers, what they uncovered was worse than they could've imagined. The problems ran far deeper than politics. 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It held a singular place in the cultural conversation, provided an irreplaceable forum for connection and debate, and, with its sister companies Instagram and Whatsapp, was a daily or even hourly destination for billions of users around the world. \u003cp\u003e\u003c\/p\u003eBut that grip began to loosen in 2016, as the dark reality behind the shiny facade came to light. Investigations by Facebook's own employees revealed a platform that allowed VIP users to break its rules, encouraged anger in political discourse, tolerated human trafficking, enabled drug cartels, and harbored serious concerns about whether its products were safe for teens. \u003cp\u003e\u003c\/p\u003eSobered by their early findings, engineers, data scientists, and sociologists were tasked with assessing the depth of the problem and determining how best to change course. They sometimes learned more than their employers wanted to know: Facebook was distorting behavior in ways that no one inside or outside the company had fully understood. Enduring personal trauma and professional resistance, they isolated many of Facebook's most pervasive problems and offered tentative steps to address them--only to have their work suffocated by company leadership. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eTITLE TK \u003c\/i\u003etells the story\u003cb\u003e \u003c\/b\u003eof these investigators and presents their explosive discoveries. Picking up where The Facebook Files, his award-winning series for the \u003ci\u003eWall Street Journal\u003c\/i\u003e, left off, reporter Jeff Horwitz lays out in sobering detail not only the company's failings but what it knew about them. Vivid and evocative, \u003ci\u003eTitle TK \u003c\/i\u003edescribes a company wreaking quiet harm on its users, even as its footing begins to slip. In 2021, the company would rebrand itself as Meta, promoting a techno-utopian wonderland. 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The book is stuffed with eye-popping, sometimes Orwellian statistics and anecdotes that could have come only from the inside.\" --\u003ci\u003eNew York Times Book Review\u003c\/i\u003e\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003e Once the unrivaled titan of social media, Facebook held a singular place in culture and politics. Along with its sister platforms Instagram and WhatsApp, it was a daily destination for billions of users around the world. Inside and outside the company, Facebook extolled its products as bringing people closer together and giving them voice.\u003cbr\u003e \u003cbr\u003e But in the wake of the 2016 election, even some of the company's own senior executives came to consider those claims pollyannaish and simplistic. As a succession of scandals rocked Facebook, they--and the world--had to ask whether the company could control, or even understood, its own platforms.\u003cbr\u003e \u003cbr\u003e Facebook employees set to work in pursuit of answers.  They discovered problems that ran far deeper than politics. Facebook was peddling and amplifying anger, looking the other way at human trafficking, enabling drug cartels and authoritarians, allowing VIP users to break the platform's supposedly inviolable rules. They even raised concerns about whether the product was safe for teens. Facebook was distorting behavior in ways no one inside or outside the company understood. \u003cbr\u003e \u003cbr\u003e Enduring personal trauma and professional setbacks, employees successfully identified the root causes of Facebook's viral harms and drew up concrete plans to address them. But the costs of fixing the platform--often measured in tenths of a percent of user engagement--were higher than Facebook's leadership was willing to pay. With their work consistently delayed, watered down, or stifled, those who best understood Facebook's damaging effect on users were left with a choice: to keep silent or go against their employer.\u003cbr\u003e \u003cbr\u003e \u003ci\u003eBroken Code\u003c\/i\u003e tells the story of these employees and their explosive discoveries. Expanding on \"The Facebook Files,\" his blockbuster, award-winning series for \u003ci\u003eThe Wall Street Journal,\u003c\/i\u003e reporter Jeff Horwitz lays out in sobering detail not just the architecture of Facebook's failures, but what the company knew (and often disregarded) about its societal impact. In 2021, the company would rebrand itself Meta, promoting a techno-utopian wonderland. 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