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With the help of insights, meditative exercises and visualisations adapted from various traditions around the world, the author presents a wealth of ways for us to shake off the burden of the ego, clear the anxieties that cloud our perceptions, and break free to a higher plane of personal fulfilment. 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The only guide that groups tools by purpose and use, this hands-on reference provides:    Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts    Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips  Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. 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George and Stephen A. Wilson. Here's a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non-recoverable costs that can kill you in the marketplace. But that's only half the equation: You may also be losing out by having too little of the complexity where it counts - in the products, services, and options you offer to customers. Customers call this value-added complexity \"variety\", \"options\", or \"customization\". Either way, as you'll discover in \"Conquering Complexity in Your Business\", the impact of complexity is enormous in terms of lost profit and missed growth opportunities.In this breakthrough book from Michael L. George and Stephen A. Wilson, you'll find out why the trick to outperforming your competition and staying ahead of the curve in today's highly customer-centric business environment is achieving the optimum levels of complexity in your products, services, and operations. Best of all, for the first time in print, you'll find powerful tools that will let you quantify and pinpoint complexity in your business. You'll also find strategies for conquering that complexity and dramatically increasing productivity, profits and market share. \"Conquering Complexity in Your Business\" is packed with real-world practical advice and guidance from both a strategic and tactical perspective. With the help of fascinating and instructive in-depth case studies from Dell, Capital One, Southwest Airlines, Wal-Mart, Toyota, Scania, Lockheed Martin, Aldi, and other companies that have conquered complexity to become world leaders in their industries, the authors show you how to: strategically identify the offering and process complexity in your business; quantify the impact of that complexity; decide which complexity you want to keep to drive growth and which to eliminate to cut costs; select and implement specific operational approaches to eliminate different kinds of complexity; and, sustain an environment with just the right balance of complexity your company needs to maximize productivity and profits.Don't let complexity impose a ceiling on your profits and growth. Read \"Conquering Complexity in Your Business\" and learn how to serve your customers more effectively, dominate your competition, and delight your shareholders. 'This is an important book that should be read by every CEO. \"Conquering Complexity\" is not just about reducing costs; it's fundamentally about growing revenues and creating economic value by serving your customers more effectively' - Lou Giuliano, Chairman, President and CEO, ITT Industries. 'Complexity creeps into organizations incrementally, and each additional decision is, by itself, almost always justifiable. But faced with a crisis, many companies, including American Airlines, have chosen a head-on approach to removing complexity - we simply could not afford to do otherwise' - Gerard J. Arpey, President and CEO, AMR Corporation and American Airlines.'As we tackle the most resistant issues in the company, it is clear that complexity is a key causal. The challenge is getting our arms around the cost of complexity. Being able to size the opportunity creates a compelling call to action' - Anne M.Mulcahy, Chairman and CEO, Xerox Corporation. 'It is critical that the authors' study and analysis gets outs to a wider audience to explain how complexity occurs and more importantly, how to both attack it and prevent it' - Chris Cool, Vice President, Northrup-Grumman Corporation.Many managers and executives intuitively understand that the benefits from conquering complexity can be huge. But only a handful worldwide know to how to precisely measure, manage, and profit from complexity. Now, with \"Conquering Complexity in Your Business\", a breakthrough book from complexity gurus Michael L. George and Stephen A. Wilson, all of that changes. 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With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in service functions has been mainly overlooked - until now. \"Lean Six Sigma for Service\" provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. It's no secret that service functions have a harder time applying Lean and Six Sigma principles. The manufacturing roots of these initiatives have made it unclear how to apply these tools to services; this book effortlessly makes that translation.Here, for the first time, you'll read about how classic Lean tools such as \"Pull systems\" and \"setup reduction\" are being used in procurement, call centers, surgical suites, government offices, R\u0026amp;D, and much more. You'll see why services are full of waste--and ripe for the benefits of Lean Six Sigma. This book provides real-world examples from situations where the critical determinants of quality and speed are the flow of information and the interaction between people. The numerous case studies demonstrate how Lean Six Sigma can be used in service organizations just as effectively as in manufacturing - and with even faster results. 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Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. \"Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. \"Lean Six Sigma\" shows how Lean and Six Sigma methods complement and reinforce each other. It also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year. From the preface businesses fundamentally exist to provide returns to their stakeholders. \"Lean Six Sigma\" outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. 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