{"title":"Nick Drake-Knight","description":null,"products":[{"product_id":"boomerang-book-nick-drake-knight-9781905665518","title":"Boomerang!","description":"Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the Continue and Begin method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49527964991761,"sku":"GOR003013893","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51180505727249,"sku":"NIN9781905665518","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52149353054481,"sku":"NLS9781905665518","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1905665512.jpg?v=1751250668"},{"product_id":"meerkat-selling-book-nick-drake-knight-9781905665709","title":"Meerkat Selling","description":"Imagine if you filmed thousands of retail sales professionals in close up action, and studied their technique. What would you learn if you could view the nuances of successful selling, time and again on film, replaying key moments from secretly recorded mystery-shop evaluations? What if you introduced the best ethical sales processes into household-name world-class big-ticket retailers, and trained their sales teams to become super-effective? That's precisely what Nick Drake-Knight has done over 8 years in preparation for MERKAT SELING. This book explains what it takes to become a True Professional in big-ticket retail selling. Nick distils the best (and worst) elements from the sales behaviours of big-ticket sales professionals in the world's most prestigious brands, and presents an easy-to-recall sales model that really works. MERKAT SELING has now been adopted by many of today's global big-ticket retailers.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49585016209681,"sku":"GOR005509148","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51283438928145,"sku":"NIN9781905665709","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52145842454801,"sku":"NLS9781905665709","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52865558446353,"sku":"GOR005421883","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1905665709.jpg?v=1750996469"},{"product_id":"alphabet-management-book-nick-drake-knight-9781908706522","title":"Alphabet Management","description":"\u003cp\u003eDevelop your management career, one bite-sized chunk at a time, with ALPHABET MANAGEMENT.\u003c\/p\u003e\u003cp\u003eIn this A-Z resource book, for busy frontline leaders, 200 essential team management topics are presented in digestible chunks, easy to dip-in and dip-out at key moments in a team manager's day.\u003c\/p\u003e\u003cp\u003eSearch on a subject of interest and explore the valuable tips, ideas, and signposts to further information, to help you manage your workplace team\u0026gt;\u003cem\u003eeven more\u003c\/em\u003e effectively. Just right for time-restricted supervisors in search of immediate inspiration.\u003c\/p\u003e\u003cp\u003eNick Drake-Knight's refreshing style presents the frontline management insights that most training courses don't have time to cover. Engaging and practical solutions sprinkled with humorous anecdotes from his 40 years in operational management and team leadership development, as well as numerous cartoons, make this a fun read. It's all here, in one place, available to reference time and time again just when you need it.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51306153607441,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51306154295569,"sku":"NIN9781908706522","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52590637056273,"sku":"NLS9781908706522","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/190870652X.jpg?v=1750769233"}],"url":"https:\/\/www.worldofbooks.com\/en-au\/collections\/author-books-by-nick-drake-knight.oembed","provider":"World of Books ","version":"1.0","type":"link"}