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Willard Marriott, Jr. Chairman and President Marriott International, Inc.  \"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world.\" - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies  \"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. 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Howard Schultz, Chairman, Starbucks Coffee    Virtually every company wants to be the Nordstrom of their industry.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49563927216401,"sku":"CIN1118076672G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49564962521361,"sku":"GOR013594237","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49603516498193,"sku":"GOR006366632","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50324565983505,"sku":"CIN1118076672VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":51416806359313,"sku":"CIN1118076672A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1118076672.jpg?v=1751174980"},{"product_id":"amazon-com-book-robert-spector-9780066620411","title":"The Amazon.Com","description":"\u003cp\u003eIn Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet and became one of the richest men in the world. He was recently named Time magazine's Person of the Year and was crowned \"the king of cybercommerce.\"\u003c\/p\u003e \u003cp\u003eYet for all the success and all the media exposure, the inside story of Amazon.com has never really been told. In this revealing, unauthorized account of Amazon's astounding rise, Robert Spector, journalist and bestselling author, gives us the fastpaced, behind-the-scenes true story of the company's creation, its tumultuous present, and its uncertain future.\u003c\/p\u003e \u003cp\u003eBy talking to friends, confidants, early employees, rivals, publishing executives, stock analysts, and venture capitalists, Spector goes beyond the \"official story\"-the glib, polished, media-savvy statements that Bezos feeds to the press-and presents in unprecedented detail the real facts of the company's beginnings, innovations, business practices, and strategies, and its vision of the future. Further, he explains what the Amazon story means for conventional business, e-commerce, and ultimately the consumer.\u003c\/p\u003e \u003cp\u003eBezos's first employers tell how the experience he gained at their firms prepared him for creating Amazon.com. Early investors reveal the details of Bezos's initial pitch for money. Former company insiders divulge how painstakingly Amazon.com's internal systems were put together.\u003c\/p\u003e \u003cp\u003eAnd the story becomes more compelling all the time as Amazon finds itself under attack by the formerly Internetchallenged behemoth retailers, by online startups trying to eat Bezos's lunch, and by impatient investors waiting for the company to turn a profit. (Amazon lost an incredible $720 million in 1999.)\u003c\/p\u003e \u003cp\u003eAmazon.com's emergence as an e-commerce powerhouse has set off tremors around the world, jolting the \"bricks and mortar\" retailing giants, and forever changing the way everyone does business. But has Jeff Bezos finally run out of time? Will his great achievement be remembered as a footnote to the opening era of the Internet age? 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It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. 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