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Driving Customer Equity
Author: Roland T Rust
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E-Service: New Directions in Theory and Practice
Author: Roland T Rust
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E-Service: New Directions in Theory and Practice
Author: Roland T Rust
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The Feeling Economy
Author: Roland T Rust
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Service Quality
Author: Roland T Rust
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Service Quality
Author: Roland T Rust
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Handbook of Service Marketing Research
Author: Roland T Rust
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Service Marketing
Author: Roland T Rust
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