{"title":"Will Guidara","description":"\u003cp\u003eExplore the world of hospitality with Will Guidara. From elevating the dining experience to mastering customer service, discover insights and inspiration from a true industry leader. Perfect for budding restaurateurs.\u003c\/p\u003e","products":[{"product_id":"unreasonable-hospitality-book-will-guidara-9780593418574","title":"Unreasonable Hospitality","description":"\u003cb\u003eThe must-read \u003ci\u003eNew York Times\u003c\/i\u003e bestseller that's redefining hospitality and inspiring readers in every industry. \u003cbr\u003e \u003cbr\u003e - Featured in FX's \u003ci\u003eThe Bear\u003c\/i\u003e and Showtime's \u003ci\u003eBillions\u003cbr\u003e\u003c\/i\u003e- JP Morgan NextList Pick\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003e Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.\u003cbr\u003e  \u003cbr\u003e How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner.\u003cbr\u003e  \u003cbr\u003e Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49686082945297,"sku":"CIN0593418573VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49725268001041,"sku":"CIN0593418573G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49755650031889,"sku":"GOR012754096","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50051583017233,"sku":"GOR013654379","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50150102401297,"sku":"CIN0593418573A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50194446811409,"sku":"GOR013073269","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50983938097425,"sku":"NIN9780593418574","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0593418573.jpg?v=1755599510"},{"product_id":"unreasonable-hospitality-book-will-guidara-9781529146820","title":"Unreasonable Hospitality","description":"THE NEW YORK TIMES BESTSELLER  AS SEEN ON THE HIT TV SHOW 'THE BEAR'  ‘Any organization would benefit from his thinking’ Simon Sinek, bestselling author of Start With Why  ‘One of the five best management books I have ever read. Plus, it is the most engaging and entertaining’ Roger Martin, bestselling author of Playing to Win  The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.  At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.  How did Guidara pull off this unprecedented transformation?  Radical reinvention, a true partnership between the kitchen and the dining room – and memorable, over-the-top, bespoke hospitality.  Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara’s leadership philosophy empowered his team to think and act differently, learning:    How to deliver praise and criticism with intention Why the solution to the toughest business challenges is often to give more, not less How real magic happens when every employee starts thinking like an owner  Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.  Packed with vivid stories from the world’s most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49688453415185,"sku":"GOR013768833","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50269984588049,"sku":"GOR013906739","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50863521235217,"sku":"CIN1529146828G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52856518082833,"sku":"GOR014643524","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":53392969236753,"sku":"CIN1529146828VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1529146828.jpg?v=1751086807"},{"product_id":"unreasonable-hospitality-book-will-guidara-9781529146813","title":"Unreasonable Hospitality","description":"THE NEW YORK TIMES BESTSELLER  AS SEEN ON THE HIT TV SHOW 'THE BEAR'  ‘Any organization would benefit from his thinking’ Simon Sinek, bestselling author of Start With Why  ‘One of the five best management books I have ever read. Plus, it is the most engaging and entertaining’ Roger Martin, bestselling author of Playing to Win  The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.  At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.  How did Guidara pull off this unprecedented transformation?  Radical reinvention, a true partnership between the kitchen and the dining room – and memorable, over-the-top, bespoke hospitality.  Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara’s leadership philosophy empowered his team to think and act differently, learning:    How to deliver praise and criticism with intention Why the solution to the toughest business challenges is often to give more, not less How real magic happens when every employee starts thinking like an owner  Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.  Packed with vivid stories from the world’s most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49849497551121,"sku":"NGR9781529146813","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49978379108625,"sku":"GOR013515299","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50048377782545,"sku":"GOR013845606","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50870247358737,"sku":"GOR014099904","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52595711901969,"sku":"NLS9781529146813","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/152914681X.jpg?v=1764842316"},{"product_id":"hospitalidad-irracional-el-poder-de-dar-mas-de-lo-que-se-espera-de-ti-unreasonab-book-will-guidara-9786073924108","title":"Hospitalidad Irracional: El Poder de Dar Más de Lo Que Se Espera de Ti \/ Unreasonable Hospitality","description":"\u003cp\u003eEl libro que cautivó a más de medio millón de lectores, que inspiró la serie The bear y que revolucionó la industria de la hospitalidad.\u003c\/p\u003e \u003cp\u003eCon solo veintiséis años, Will Guidara asumió el mando de \u003cb\u003eEleven Madison Park\u003c\/b\u003e, un restaurante cuyo esplendor quedaba lejos en el tiempo, convirtiéndolo a los pocos años en el mejor del mundo. ¿Cómo lo logró? Con una filosofía revolucionaria: un cambio de paradigma que situaba al cliente en el centro de su negocio y que abogaba por dar siempre más de lo que se espera de uno. Guidara y su equipo convirtieron simples servicios en experiencias extraordinarias. El ejemplo más memorable es la vez en la que sirvieron unos perritos calientes a dos clientes de sus \u003cb\u003etres estrellas Michelin\u003c\/b\u003e que se lamentaban de llevar días en Nueva York sin haberlos probado aún.\u003c\/p\u003e \u003cp\u003eLa publicación de este libro se ha convertido en un fenómeno de ventas en Estados Unidos y sirvió como referencia para la segunda temporada de la serie del momento, The Bear. Su historia, que trasciende el mundo de la cocina, ha servido de inspiración para aquellos que, como Guidara, buscan alcanzar la excelencia, sorprender y resolver los desafíos profesionales que la vida les plantea. Ahora, enseña a otros cómo convertir cada gesto, cada acción ordinaria, en un momento inolvidable.\u003c\/p\u003e \u003cp\u003eENGLISH DESCRIPTION\u003c\/p\u003e \u003cp\u003eThe book that's redefining hospitality and inspiring readers in every industry.\u003c\/p\u003e \u003cp\u003eWill Guidara was twenty-six when he took the helm of \u003cb\u003eEleven Madison Park\u003c\/b\u003e, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Memorable, over-the-top, bespoke hospitality.\u003c\/p\u003e \u003cp\u003eGuidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, mai-tais and beach chairs to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention. Today, he teaches others how to transform ordinary transactions into extraordinary experiences.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51682700755217,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51682701312273,"sku":"NIN9786073924108","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52724278788369,"sku":"CIN6073924100G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52992337838353,"sku":"CIN6073924100VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/6073924100.jpg?v=1751032771"},{"product_id":"unreasonable-hospitality-the-field-guide-book-will-guidara-9781529147384","title":"Unreasonable Hospitality: The Field Guide","description":"Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park.  With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: \"No matter what business you're in, you can make the choice to be in the hospitality industry.\" His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of.  If Unreasonable Hospitality is the why, then The Field Guide is the how.  This practical, step-by-step journal offers a clear roadmap for applying Guidara’s lessons in real life, helping you turn generous thinking into consistent action. Inside, you’ll learn how to:       Build and lead your team with consistency, integrity--and yes, hospitality Develop a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre Create bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal   Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.  Beautifully designed and illustrated in full colour, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":52901455790353,"sku":"NGR9781529147384","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53216956219665,"sku":"GOR014810744","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53555437666577,"sku":"GOR014958111","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781529147384.jpg?v=1769683296"},{"product_id":"unreasonable-hospitality-the-field-guide-book-will-guidara-9798217045235","title":"Unreasonable Hospitality: The Field Guide","description":"\u003cb\u003eFrom the \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series \u003ci\u003eThe Bear\u003c\/i\u003e comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization.\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003e With over one million copies sold to date, Will Guidara's book \u003ci\u003eUnreasonable Hospitality\u003c\/i\u003e issued a compelling invitation: \"No matter what business you're in, you can make the choice to be in the hospitality industry.\" His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of.\u003cbr\u003e \u003cbr\u003e If Unreasonable Hospitality is the \u003ci\u003ewhy\u003c\/i\u003e, then \u003ci\u003eThe Field Guide\u003c\/i\u003e is the \u003ci\u003ehow\u003c\/i\u003e--a step-by-step roadmap to applying those lessons, including:\u003cbr\u003e \u003cbr\u003e * Building and leading your team with consistency, integrity--and yes, hospitality\u003cbr\u003e * Developing a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and center\u003cbr\u003e * Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of easily implemented ones that \u003ci\u003efeel\u003c\/i\u003e bespoke\u003cbr\u003e \u003cbr\u003e Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.\u003cbr\u003e \u003cbr\u003e Beautifully designed and illustrated in full color, this delightful, participatory guide--meant to be marked up and discussed--will have you feeling like a kid about to crack open a new coloring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do--for yourself, the people you work with, and the people you serve.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":53657728155921,"sku":"NIN9798217045235","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9798217045235.jpg?v=1781423007"}],"url":"https:\/\/www.worldofbooks.com\/en-au\/collections\/author-books-by-will-guidara.oembed","provider":"World of Books ","version":"1.0","type":"link"}