{"title":"Pocket Practice Guides","description":null,"products":[{"product_id":"clients-pets-and-vets-book-carl-gorman-9781903152041","title":"Clients, Pets and Vets","description":"As a veterinary student approaches the end of training, and then starts that first job in practice, there is a sense not only of achievement and fulfilment but also of terror and self-doubt. Few of us will ever again be as knowledgeable about all aspects of the care, diseases and treatment of horses, cows, sheep, pigs, cats and dogs as we were at the time of graduation. Unfortunately, there is a seventh species to contend with: the clients. The easiest way to look good to clients and instill confidence in them is to be older, but most graduates are going to have to wait a while to achieve this. This book provides advice and food for thought in the pitfall-strewn field of client management. By approaching and discussing various aspects of client handling and behaviour, it should help readers deal with the greatest challenge in veterinary practice.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49517063012625,"sku":"GOR005718253","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49664099090705,"sku":"GOR010247707","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":52083298959633,"sku":"GOR012728524","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1903152046.jpg?v=1751281217"},{"product_id":"veterinary-support-team-book-maggie-shilcock-9781903152065","title":"The Veterinary Support Team","description":"Veterinary support staff come in many guises - nurses, receptionists, administrators and office staff. The unsung heroes and heroines of the veterinary world, they carry out a variety of tasks, ranging from client care, reception work, office administration and IT, to nursing, dispensing and book-keeping. They move from role to role - diplomat, politician, debt collector, social worker and counsellor - and the skill, experience and knowledge they have is at the service of clients and the veterinary team in the surgery. Support staff play a vitally important part in client and pet care. Maggie Shilcock's book covers the variety of roles they carry out and the background information they need, ranging through sales and marketing, basic finance, veterinary ethics and the law, as well as the clinical skills needed by non-nursing staff. Individuals working as a team are the key to success and Maggie explains how individuals form a team, while short remarks by working support staff provide a running commentary at the end of each chapter. This book is dedicated to the training needs of support staff. It is a useful, comprehensive, practical tool for training new recruits. It should also be useful for managers and veterinary surgeons delivering staff training and development programmes, who want their practice support team to achieve its full potential. The book also provides a valuable insight for those considering a career in veterinary practice at a time when the skills and commitment of support staff are becoming ever more important.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49612242157841,"sku":"GOR001818713","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1903152062.jpg?v=1750900209"},{"product_id":"premises-for-vets-book-jim-wishart-9781903152096","title":"Premises for Vets","description":"The premises are often a practice's greatest asset. This book aims to help the reader make them as attractive to visit and work in as possible, as well as fit for the job they have to do. To work really well the layout must make it easy to undertake all the tasks which are carried out inside. The book explains how careful planning creates good premises which can be developed within a sustainable budget and for market requirements - by extension, branch development, purchase or new build. Attractive, well-located practice premises will be a boon in attracting clients, particularly if access and parking is easy. That, however, only gets the client to the door. Once inside that external perception must become reality, with the space, welcome and service available. Good design can help by making the premises a pleasure to visit and as a place of work. A good working environment is likely to help keep employees fresh, happy and ready to serve. All that is needed then is good management and veterinary skill, which are well beyond the scope of the designer.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49664101417233,"sku":"GOR002802183","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1903152097.jpg?v=1750900209"}],"url":"https:\/\/www.worldofbooks.com\/en-au\/collections\/pocket-practice-guides-book-series.oembed","provider":"World of Books ","version":"1.0","type":"link"}