AI Is My Friend by Mikhail Naumov

AI Is My Friend by Mikhail Naumov

As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. AI Is My Friend describes how machine learning software enhances your contact center's performance. In this guide from the trenches, Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.

Mikhail Naumov is the Co-founder & President of DigitalGenius, the leading platform for Human+AI customer service. Their product blends the best of human and machine intelligence to create a more efficient and less costly customer service operation. Mikhail and his team have spent the last three years living inside contact centers, listening to customer service agents and managers and studying their day-to-day jobs. Armed with this information, they have brought machine learning to life inside the world's most innovative contact centers-helping companies optimize, differentiate, and effectively serve their customers.

SKU	Unavailable
ISBN 13	9781619618015
ISBN 10	161961801X
Title	AI Is My Friend
Author	Mikhail Naumov
Condition	Unavailable
Binding Type	Paperback
Publisher	Lioncrest Publishing
Year published	2017-10-10
Number of pages	150
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable