Behavioral Public Performance by Oliver James

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Summary

This Element introduces a new approach in the measurement and reporting of government performance - behavioral public performance. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, and information sources.

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Behavioral Public Performance by Oliver James

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.

Donald P. Moynihan is an associate professor of public affairs at the La Follette School of Public Affairs at the University of Wisconsin-Madison.

SKU Unavailable
ISBN 13 9781108708074
ISBN 10 1108708072
Title Behavioral Public Performance
Author Oliver James
Series Elements In Public And Nonprofit Administration
Condition Unavailable
Binding Type Paperback
Publisher Cambridge University Press
Year published 2020-06-25
Number of pages 75
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.