Boomerang! by Nick Drake-Knight

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Boomerang! by Nick Drake-Knight

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Boomerang! by Nick Drake-Knight

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the Continue and Begin method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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SKU Unavailable
ISBN 13 9781905665518
ISBN 10 1905665512
Title Boomerang!
Author Nick Drake-Knight
Condition Unavailable
Binding Type Paperback
Publisher Pollinger in Print
Year published 2007-10-10
Number of pages 260
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.