The Celebrity Experience by Donna Cutting

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The Celebrity Experience by Donna Cutting

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Summary

Praise for The Celebrity Experience -Bob Danzig, former CEO, Hearst Newspapers, and author, speaker, and professor "You can't focus on the customer until you develop the right attitudes in your team. The Celebrity Experience is proof that you can treat your customers as stars and improve the bottom line. " -Howard D.

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The Celebrity Experience by Donna Cutting

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.

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Donna Cutting speaks, consults, and writes on the topics of employee engagement and customer service. She spent almost two decades managing creative programs and leading employee morale initiatives in the healthcare field. A member of the National Speakers Association, she frequently delivers presentations to large corporate clients such as American Express Corporate Travel, GTE Federal Credit Union, the Society for Human Resource Management, and the American Hospital Association.

SKU Unavailable
ISBN 13 9780470174012
ISBN 10 0470174013
Title The Celebrity Experience
Author Donna Cutting
Condition Unavailable
Binding Type Hardback
Publisher John Wiley & Sons Inc
Year published 2008-02-08
Number of pages 256
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.