Customer Care by John H Wellemin

  •
1 1

Customer Care by John H Wellemin

Checking stock...
Checking stock...

Part of Successful Business In A Week series

Summary

This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care programme.

The feel-good place to buy books
  • Free delivery in Australia
  • Supporting authors with AuthorSHARE
  • 100% recyclable packaging
  • Proud to be a B Corp – A Business for good
  • Buy-back with Ziffit

Customer Care by John H Wellemin

This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care programme.

You might also like

SKU Unavailable
ISBN 13 9780340711965
ISBN 10 0340711965
Title Customer Care
Author John H Wellemin
Series Successful Business In A Week
Condition Unavailable
Binding Type Paperback
Publisher John Murray Press
Year published 1998-04-08
Number of pages 95
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.