The Customer Experience Dictionary by Ben Phillips

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The Customer Experience Dictionary by Ben Phillips

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The Customer Experience Dictionary by Ben Phillips

What exactly IS Customer Experience.?. is probably the most common question asked of Customer Experience professionals every day. The problem with answering this question isn't that there is no definition but is, in fact, the opposite.Written to solve this very problem, the CX Dictionary includes: - Hundreds of CX terms, references and acronyms- Fully written definitions, explanations and examples- Information on CX best practice, market research methodologies and the latest technology innovations- Cross-referenced entries to help you explore different areas of interest Ultimately, it is an all-in-one Dictionary, encyclopedia, glossary and guidebook for all your CX needs.

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SKU Unavailable
ISBN 13 9781916312012
ISBN 10 1916312012
Title The Customer Experience Dictionary
Author Ben Phillips
Condition Unavailable
Binding Type Paperback
Publisher Rockstar CX Publishing
Year published 2020-12-15
Number of pages 238
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable