Customer Relationship Management by Graham Roberts-Phelps

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Customer Relationship Management by Graham Roberts-Phelps

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Customer Relationship Management by Graham Roberts-Phelps

This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of customerized selling, how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria.

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Graham Roberts-Phelps has been designing and delivering high quality health and safety courses, and sales, management and personal development programmes for many years. As a training consultant and Director of 80/20 Training Limited, he has worked with companies of all sizes and across all industries. Graham is a prolific author whose books and manuals include 90 Brain Teasers for Trainers, Flip Chart Games for Trainers, Training Event Planning Guide and a series of ten Health and Safety Workbooks, all published by Gower, as well as his own series of self-published looseleaf training manuals on health and safety.
SKU Unavailable
ISBN 13 9781854181190
ISBN 10 185418119X
Title Customer Relationship Management
Author Graham Roberts-Phelps
Condition Unavailable
Binding Type Paperback
Publisher Thorogood
Year published 2001-02-20
Number of pages 230
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.