Dealing with Difficult People by Dorling Kindersley Publishing

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Dealing with Difficult People by Dorling Kindersley Publishing

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Part of Dk Essential Managers series

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Dealing with Difficult People by Dorling Kindersley Publishing

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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SKU Unavailable
ISBN 13 9780789484123
ISBN 10 0789484129
Title Dealing with Difficult People
Author Dorling Kindersley Publishing
Series Dk Essential Managers
Condition Unavailable
Binding Type Paperback
Publisher DK Publishing (Dorling Kindersley)
Year published 2002-03-20
Number of pages 72
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.