Dealing with Difficult People by Roy Lilley
An international best-seller that looks at difficult behaviour, what drives it and how to cope with it, it gives guidance on handling conflict, aggression, lazy staff and difficult customers.
Roy Lilley is a writer, commentator and full-time conference speaker on health, change management and social issues in the UK, Europe and the US. A frequent broadcaster he contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
| SKU | Unavailable |
| ISBN 13 | 9780749456603 |
| ISBN 10 | 0749456604 |
| Title | Dealing with Difficult People |
| Author | Roy Lilley |
| Series | Creating Success Series |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Kogan Page Ltd |
| Year published | 2010-01-03 |
| Number of pages | 160 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |