Dealing with Difficult People by Roy Lilley
Dealing with Difficult People, 2nd edition will help you navigate the bullies, nit-pickers and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
"Suitable for anyone who has to deal with difficult colleagues or the publicIt will help you to enjoy difficult people: unlock them, influence them and improve their performance." * Business Executive *
"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." * OS Magazine *
"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." * OS Magazine *
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
| SKU | Unavailable |
| ISBN 13 | 9780749466947 |
| ISBN 10 | 0749466944 |
| Title | Dealing with Difficult People |
| Author | Roy Lilley |
| Series | Creating Success Series |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Kogan Page Ltd |
| Year published | 2013-03-03 |
| Number of pages | 168 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |