Delivering Profitable Value by Mike Lanning

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Delivering Profitable Value by Mike Lanning

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Delivering Profitable Value by Mike Lanning

Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

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SKU Unavailable
ISBN 13 9780738201627
ISBN 10 0738201626
Title Delivering Profitable Value
Author Mike Lanning
Condition Unavailable
Binding Type Paperback
Publisher INGRAM PUBLISHER SERVICES US
Year published 2000-01-28
Number of pages 336
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.