Fast Track to Quality by Roger Tunks
This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM how to's for recapturing customer loyalty, advancing market share, and dramatically boosting profits.| SKU | Unavailable |
| ISBN 13 | 9780070654761 |
| ISBN 10 | 007065476X |
| Title | Fast Track to Quality |
| Author | Roger Tunks |
| Condition | Unavailable |
| Binding type | Hardback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 1992-07-01 |
| Number of pages | 292 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |