{"product_id":"four-seasons-book-isadore-sharp-9781591842446","title":"Four Seasons","description":"How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a 'home away from home' experience. But that would be possible only if everyone - from managers and supervisors to bellmen, servers, and housekeepers - was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49507184869649,"sku":"GOR003077864","price":65.99,"currency_code":"AUD","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49617798856977,"sku":"CIN1591842441VG","price":0.0,"currency_code":"AUD","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49727409684753,"sku":"CIN1591842441G","price":0.0,"currency_code":"AUD","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50276030447889,"sku":"GOR009816272","price":39.99,"currency_code":"AUD","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50513837555985,"sku":"GOR005078195","price":73.99,"currency_code":"AUD","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50932264272145,"sku":"GOR011865883","price":42.99,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1591842441.jpg?v=1751245809","url":"https:\/\/www.worldofbooks.com\/en-au\/products\/four-seasons-book-isadore-sharp-9781591842446","provider":"World of Books ","version":"1.0","type":"link"}