Hot CX by Andrew Stothert

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Hot CX by Andrew Stothert

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Hot CX by Andrew Stothert

Hot CX is silo bustin', data rich, fast and flexible. It drives revenue and cuts costs. Hot CX forces differentiation, keeps customers central and colleagues inspired. Hot CX embraces the dreamers and the realists of this world, it reaches for the stars while keeping its feet firmly on the ground and everything real. It works by aligning the customer and employee experience, the business needs and the vision for the brand. It has to do all these things - anything else just isn't hot. Hot CX does not mean producing the greatest, most mind-blowing customer experience that wins endless awards. It means using the brand to drive a compelling omnichannel customer experience that drives success.

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SKU Unavailable
ISBN 13 9781527217591
ISBN 10 1527217590
Title Hot CX
Author Andrew Stothert
Condition Unavailable
Binding Type Paperback
Publisher Brand Vista
Year published 2017-12-11
Number of pages 214
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.