How to Listen So That People Will Talk by Mary Hartley

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How to Listen So That People Will Talk by Mary Hartley

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Summary

Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; body language; and giving feedback.

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How to Listen So That People Will Talk by Mary Hartley

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.
Mary Hartley is a successful and well established author with several Sheldon Press books to her credit including, most recently, The Assertiveness Handbook. She can call on a range of experience in support of her writing, particularly in personal development issues.
SKU Unavailable
ISBN 13 9780859699693
ISBN 10 0859699692
Title How to Listen So That People Will Talk
Author Mary Hartley
Condition Unavailable
Binding Type Paperback
Publisher John Murray Press
Year published 2006-06-01
Number of pages 128
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable