If Disney Ran Your Hospital by Fred Lee

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If Disney Ran Your Hospital by Fred Lee

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If Disney Ran Your Hospital by Fred Lee

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an experience, not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as the best by their own employees, consumers, and community.

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SKU Unavailable
ISBN 13 9780974386003
ISBN 10 0974386006
Title If Disney Ran Your Hospital
Author Fred Lee
Condition Unavailable
Binding Type Hardback
Publisher Distributed (Non-Hap)
Year published 2004-01-30
Number of pages 215
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.