Implementing Service Quality Based on ISO/IEC 20000 by Michael Kunas

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Implementing Service Quality Based on ISO/IEC 20000 by Michael Kunas

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Summary

ISO/IEC 20000 is an important international standard for IT service providers. This book is crammed with practical advice and recommendations on how to prepare for ISO20000 audit and implementation. It is the ideal companion to ISO20000 courses from a range of certification bodies such as EXIN, PeopleCert and others.

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Implementing Service Quality Based on ISO/IEC 20000 by Michael Kunas

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

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Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 20 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.

SKU Unavailable
ISBN 13 9781849284424
ISBN 10 1849284423
Title Implementing Service Quality Based on ISO/IEC 20000
Author Michael Kunas
Condition Unavailable
Binding Type Paperback
Publisher Itgp
Year published 2012-10-25
Number of pages 1
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.