ITIL V3 Service Transition by Axelos

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ITIL V3 Service Transition by Axelos

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Part of Itil V3 Service Lifecycle Ser series

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ITIL V3 Service Transition by Axelos

The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

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Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
SKU Unavailable
ISBN 13 9780113313068
ISBN 10 0113313063
Title ITIL V3 Service Transition
Author Axelos
Series Itil V3 Service Lifecycle Ser
Condition Unavailable
Binding Type Paperback
Publisher TSO
Year published 2011-07-29
Number of pages 358
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.