The Lean Toolbox for Service Systems by John Bicheno

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The Lean Toolbox for Service Systems by John Bicheno

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The Lean Toolbox for Service Systems by John Bicheno

The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

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SKU Unavailable
ISBN 13 9780954124441
ISBN 10 0954124448
Title The Lean Toolbox for Service Systems
Author John Bicheno
Condition Unavailable
Binding Type Paperback
Publisher PICSIE Books
Year published 2008-01-10
Number of pages 304
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.