Mastering Civility
Mastering Civility
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Summary
From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
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Mastering Civility by Christine Porath
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
| SKU | Unavailable |
| ISBN 13 | 9781478947899 |
| ISBN 10 | 1478947896 |
| Title | Mastering Civility |
| Author | Christine Porath |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Little, Brown & Company |
| Year published | 2016-12-29 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |