Metrics for IT Service Management
Metrics for IT Service Management
Regular price
Checking stock...
Regular price
Checking stock...
Proud to be B-Corp
Our business meets the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose. In short, we care about people and the planet.
The feel-good place to buy books
- Free delivery in Australia
- Supporting authors with AuthorSHARE
- 100% recyclable packaging
- Proud to be a B Corp – A Business for good
- Buy-back with Ziffit
Metrics for IT Service Management by Peter Brooks
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
Brooks, Peter: - Peter Brooks has written extensively about the nineteenth-century novel, French and English. His books include The Melodramatic Imagination: Balzac, Henry James, Melodrama, and the Mode of Excess; Reading for the Plot, Body Work, Psychoanalysis and Storytelling and The Emperor's Body: A Novel. After many years on the faculty at Yale University, he currently teaches at Princeton University.
| SKU | Unavailable |
| ISBN 13 | 9789077212691 |
| ISBN 10 | 9077212698 |
| Title | Metrics for IT Service Management |
| Author | Peter Brooks |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Van Haren Publishing BV |
| Year published | 2006-04-01 |
| Number of pages | 202 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |